Our satisfaction guarantee to you:

We decided it was about time a Telco stood up and offered its enterprise customer real service with real confidence. We’re putting our money where our mouth is by launching a six-month customer satisfaction guarantee.

The offer is that if you’re not happy with your Wideband services six months after the date of final installation, then we’ll give you your money back. No strings attached.

A big investment deserves a big guarantee

We are a Telco who firmly believes in the ‘No Bullsh*t’ approach to business and when you invest in Telco services above $1,000/mnth, you deserve that exact same approach. In the spirit of ‘No Bullsh*t’, if we’re not providing a great service within the 6 months, we are prepared to allow you to walk away. After 13 years of business nearly all our original customers are still with us and we believe the 6 month satisfaction guarantee gives a bold indication about how confident we are in what we do.

We have a rock-solid technical and provisioning team who can come up with innovative ways to provide solutions in areas where other telcos will just walk away. At Wideband we follow a simple philosophy – we focus on telco services that just work.

Request a free consultation

Our experienced team would love to provide you with a tailored solution for your enterprise which works for you, create a formal quote and answer any questions you have. Simply click the button below and fill out the form and we’ll be in touch.

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Some of the companies we’ve provided solutions for

Wideband is a proud retail service provider of the business nbn™, and is committed to providing a quality internet experience for Australian enterprises. That’s why we offer our 6 month satisfaction guarantee, have an Australian-based support centre, and ensure our average call waiting time is 90 seconds or less.

Case studies

Great Southern Credit Management

The Challenge: Great Southern Credit Management has 2 offices based in Victoria, 1 in Adelaide and needed a solution to bring all three of their companies and office locations together. To achieve this, they required a telecommunications provider that understood their needs and could deliver a wide area network (WAN), Internet and hosted telephone system that was both flexible and scalable.

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Greyhound Racing Victoria

The Challenge: The Club had ongoing issues with their ADSL Broadband service. Broadband speeds slowed to the point where services were unusable & they were advised due the quality of copper there was nothing that could be done to improve the service. The Club had also tried to implement Public WiFi service for patrons but had to suspend this service due to the poor Broadband speeds.

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Harris and Wood Real Estate

The Challenge: Harris and wood real estate was rapidly expanding in the Southwest region of Victoria and needed a reliable, secure and expandable phone system with predictable monthly costs and preferably little or no upfront costs! Additionally, it needed to be Installed in a timely manner to match the deadline of their grand opening. However after an onsite survey we found a limited availability of copper pairs which quickly made this project start to look expensive.

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Investigator College

The Challenge: As a low fee independent school in South Australia with over 700 students enrolled from early learners to year 12, we must make sure that we are receiving the best possible service at the best possible price from all of our suppliers.

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Bairnsdale International

The Challenge: The Bairnsdale International is located in Eastern Victoria in close proximity of the Gippsland Lakes district, 3 ½ hours from Melbourne. Being the main city in East Gippsland, Bairnsdale attracts many tourists who use Bairnsdale as a base to visit local attractions including water based activities; Fishing, Sailing, Water Skiing through to Bush Walking, Snow Fields, Buchan Caves and much more.

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