More Details on ADSL2+

What is ADSL 2+?

ADSL 2+ is a high speed broadband service which can deliver up to 20,000k download speeds. It will allow users to stream real time video and media, utilize Voice Over Internet Telephony without the inherent problems previously experienced and move data at unbelievable speeds.

ADSL 2+ will represent the biggest leap forward in the internet since the nets inception and give unparalleled speed and data transmission.

What is the difference between ADSL 2+ and traditional broadband?

Traditional broadband services have generally only been able to provide maximum connection speed of around 1500k / 256k, with the ADSL 2+ service users will be able to obtain up to 20,000k connection speeds which is up to 16 times faster than the fastest available speeds currently available.

How can I get ADSL 2+?

You need to live within 4-5 km's of an enabled exchange and be able to receive normal ADSL services. You will also need to have an ADSL 2+ compatible modem to receive the increased speeds.

Which exchanges are currently ADSL 2+ enabled?

Other exchanges are coming online in the near future

Will l get 20,000k download speeds?

plans provide the best possible performance that we can provide on standard telephone lines. Many factors can vary the speed of your connection; these include, length of copper line, number and types of services sharing cable, electrical interference, configuration of cable and or wiring and capacity of uplink.

Your actual achieved speed will be a minimum of 1500k and a maximum speed of 20,000k. Your actual speed will be somewhere in the middle based on the factors above.

This table shows the expected speeds based on line distance from the phone exchange. These can vary based on the age, quality and joints in the copper wire that feeds your house.

Speeds may also vary over time. As changes happen in the copper network between the exchange and your house you speeds may go up or down.

What are some the things that may stop me receiving the service or slower than expected speeds?

Factors such as line distance and technology blockers can prevent you from getting the ADSL 2+ service or lower than expected speeds. These include the quality of the copper wire in the ground, and distance from the exchange.

What are technology blockers?

There are a number of things that may prevent you from getting ADSL 2+ service some of these include:

• Transmission loss too high (too far from the exchange)
• Incompatible line – RIM (Means you are connected to a local concentrator)
• Incompatible line – Pair Gain (Means the line is shared or split)
• Other miscellaneous reasons (e.g. phone number / address miss-match)

These blockers only affect the minority of customers. Once an application is received and processed we can tell if you will be affected. If we are unable to connect your service, you will not be liable for any charges.

Can l do anything to improve my line speed?

Unfortunately you can not control the quality of the copper feeding your house, however there are some things you can do to improve line sync speed. Most of these tips also relate to standard ADSL; however at high speeds their effects are amplified.

• Make sure ALL phones, faxes, answering machines & alarm systems are fitted with good quality line filters. Wideband recommends the C10 Filters.
• Make sure you have good house wiring and preferably have a licensed cabler install a central splitter and a direct socket for your ADSL modem. This also removes the need to have plug in filters on your other devices. If you have a back to base alarm system, this option is mandatory.
• Make sure you don’t have an devices connected to your phone line, some common ones people forget are Answering Machines, Fax Machines, Austar boxes and alarm systems. All these devices require a central splitter or filters.

Make sure your ADSL modem/router is fast enough. Some cheaper models do not have the CPU power to deal with ADSL2+ speeds.

Do I need an ADSL2+ modem to get ?

Yes and no. Your standard ADSL modem will support speeds up to 8000k, which is still much faster than speeds available today, however if you want to access the full 20000k speeds you will need to upgrade your modem to an ADSL2+ compliant model.

Why Purchase a Wideband Modem/Router?

Wideband Supplied hardware comes pre-configured to work with the connection and has been tested and approved for our network. Wideband also supports the hardware we sell, and handles the warranty should the equipment fail.

What sort of download speeds should l expect?

Your download speeds will be governed by your line sync speed and the site that you are downloading from.

For example if your modem is synced at 14 Mbit's, and assuming the site you are downloading from has the available bandwidth you should see around 13.5 Mbit's per second when taking into account packet overhead. In your web browser this would show as 1.687 MBytes per second. A typical 1500K connection sees 160 Kbytes per second in the web browser.

Speed is governed by your sync speed and the bandwidth available at the site you are downloading from. As the internet is a series of interlinked networks, bottle necks at any point can affect the speed, unfortunately this is beyond our control however we do take steps to ensure we use good quality upstream providers to maximize speed.

What if l am an existing Wideband customer on an “In Build” exchange?

All existing Wideband customers will be migrated to a Wideband DSLAM port as part of the migration regardless of their plan. To obtain the 20000K speeds you will need to change your plan to an plan.

The exception to this will be if your port is provided by a RIM. Wideband is not able to provide services if you are connected to a RIM and you will remain on a Telstra port after the migration. To find out if you are connected to a RIM please contact us directly.

Why isn’t Wideband installing a DSLAM in my exchange now?

Installing DSLAM’s into Telstra exchanges is an incredibly difficult, expensive and time consuming process. Each exchange requires about 4-6 months work to complete.

We are currently installing them into exchanges where we have existing customer demand, and towns were we have access to our high speed Microwave backbone to get your internet data back to our main Melbourne hubs.

Please watch our exchange list page where we will update the status of our exchange builds.

Does Wideband have any UnMetered Content?

Wideband will be providing full speed access to our mirror servers for customers. Downloads from these mirrors will be UnMetered and at full speed provided your connection is not shaped for exceeding your download limits.
Access to our games servers will also be UnMetered.

For more information please phone Wideband Networks on 1300 731 821.

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